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Optum Care-Tracker™ provides the technology and support needed to help physicians create meaningful, sustained improvements within their practice. Care-Tracker is a fully integrated, ONC-ATCB and 2011 CCHIT®-certified ambulatory EHR solution that is guaranteed to help physicians meet meaningful use requirements. It’s built with cloud computing technology so you get instant updates, reliable accessibility, complete global content, and immediate connections to labs/ pharmacies/hospitals in your area—all for a lower total cost of ownership. With Optum CareTracker EHR, you simply pay a low monthly subscription fee (as low as $200 per month, per provider) . No more hassles with architecture management, software, IT fees, or obsolete technology. |
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| Company Profile | |
| Corporation Name: | OptumInsight, CareTracker |
| Headquarters: | 70 Royal Little Drive, Providence RI 02904 |
| Number of years in EHR line of business: | |
| Number of employees in EHR: | |
| Website: | http://www.optuminsight.com/caretracker |
| Demonstration page: | |
| Products & Services | |
| 1. What is name and version number of your EHR product? | |
| 2. Is EHR ONC certified? | Yes |
| 3. If not ONC certified, what is estimated date for certification? | |
| 4. Is the EHR classified as a "Complete EHR" or "Modular EHR" as defined By ONC: | Complete |
| 5. Model of EHR Available: | |
| a. SaaS (Software as a service – uses Internet connection to access hardware, software, and other resources needed to operate the EHR for a monthly rental fee) | SAAS |
| b. Hosted (Server or web based system is hosted by EHR vendor) | NO |
| c. Client/Server* (Server is located at client site and allows multiple users to access a single server. This allows EHR applications to be distributed efficiently to multiple users at a single time. *Separate maintenance fees may apply) | NO |
| Modules Offered | |
| 6. Do you offer a Practice Management System (PMS)? | Yes |
| 7. If yes, what is name and version number of your PMS product? | CareTracker |
| 8. Do you offer a Patient Portal? | Yes, Healthtracker |
| 9. Do you offer Billing? | Yes. Our solution can be used to manage billing in house or outsourced. We support both options. |
| a. Electronic Claims Submission | |
| b. Claims follow]up (i.e. on claims that the physician did not get a response on in the allotted time for a general claim process for respective payor(s). | Yes |
| c. Denial Management (i.e. Denial is returned to the client, as part of billing service your company follows up on this type of claim). | Yes |
| d. Patient Billing (i.e. for claims that have been completed from the third party perspective and the balance due is owed from the patient, as part of billing service, you would automate process for sending out patient bills) | Yes |
| e. Billing Code Update/Management (i.e. as part of billing service, you would manage updating the CPT Codes and ICD-9/10 codes. CPT Codes indicate the specific services rendered on the patient. ICD-9 codes are the medical diagnosis codes; the reason for performing the procedure) | Yes |
| Interfaces | |
| 10. Is there an additional fee to set up interfaces with labs or the RI Dept. of Health (for transmission of immunization data) | Yes. We cover most of RI lab/radiology/pathology centers that interface directly with our solution. Transmission to immunization is also included at no extra fee. |
| 11. Do you offer the EHR as a single source solution, and if yes what is included? | |
| EHR | |
| PMS | |
| Patient Portal | |
| Billing | |
| Hardware | |
| 12. Do you provide hardware recommendations relating to specifications needed to effectively run your products? | Yes |
| 13. Do you provide an evaluation of the practice existing hardware/computer equipment? If yes, answer a. – d. below: | Yes. We have the practice complete an evaluation that they will send us for review. |
| a. Is this hardware evaluation provided at an additional cost? | No |
| b. Is this hardware recommendation provided at an additional cost? | Yes |
| c. Will you order hardware on behalf of the practice? | No |
| d. Do you support hardware that you order on behalf of the practice? | No, we do not order hardware. |
| Additional Software | |
| 14. Is additional software necessary for running EHR program (i.e. software that isn’t otherwise included in the purchase of the EHR)? If yes, describe: | All you need is internet access |
| Training | |
| 15. Do you offer on-site training in addition to the 10% on-site training that is required by your contract with the RI REC? If yes, answer a. - b. below: | Based on RI REC |
| a. Is this included in purchase price? | Yes |
| b. Approximately how many hours of on-site training do you provide as part of purchase of your system? | Go Live Date |
| 16. Describe fees for on-site training if it is not included | |
| 17. Do you offer the following modes of remote training? | |
| a. Live client specific training | Yes, Live webinars |
| b. Role-based training recommendations | Yes |
| c. Live webinars | Yes |
| d. Recorded webinars | Yes |
| e. Other (please describe): | We also have snip-it training that allows specific training questions to be answered in just a few minutes |
| General Support | |
| 18. Do you offer the following mechanisms for ongoing support? | |
| a. Phone | Yes |
| b. On-line support ticket system | Yes |
| c. Chat support | No |
| d. Email | No |
| e. User forum | No |
| f. Knowledge-based content | Yes - Online manual |
| Meaningful Use Product Features and Support | |
| 19. Does your EHR have a Meaningful Use (MU) Dashboard? | Yes |
| 20. Do you offer training on how to use the MU functions? | Yes |
| 21. Please describe your MU initial training and ongoing support? | Included with implementation- show providers how to use meaningful dashboard. Webinars are included and put on the news feed when anything new on MU has been released. |
| 22. Do you offer encounter-based MU alerts/flags (ie. Show whether or not MU requirements are met at time of each patient encounter) | Yes. We have a qualities tab within each template that captures meaningful use items. |
| 23. Can your EHR report on MU for mid-level staff (ie. Pas or NPs) | Yes |
| 24. Does your EHR have additional MU reporting functions? | Yes. All meaningful use requirements can be pulled out of the system into a report. |
| Migration of Data | |
| 25. Do you offer paper migration of historical data into new EHR? | Yes. Responsible by practice |
| 26. Do you offer paper migration of historical data into new PMS? | No. Responsible by practice, they would manually enter patient demographics and scheduling into CareTracker |
| 27. Does the paper migration service put historical data in as scanned or structured data? | Scanned |
| 28. Do you offer data migration from old EHR / PMS into new EHR or PMS? | Yes. CCD Format for EHR, standard format for patient demographics and schedule for PMS |
| 29. Is there a cost for data migration service? | Yes. quoted |
| Direct - Secure Messaging/Integration in EHR | |
| 30. Do you have plans to integrate Direct – secure email (as specified by the ONC national Direct Project) in your EHR? | |
| 31. If yes, what is timeframe for this integration? | |
| Clinical Specialties | |
| 32. List the number of practices you have implemented at by the following specialty: | |
| a. Family Medicine | |
| b. Internal Medicine | |
| c. Pediatrics | |
| d. Obstetrics - Gynecology | |
| 33. Total number of practices in State of RI? | |
| 34. Total number of practices Nationwide? | |
| 35. Implementation by Practice size: | |
| a. 1-5 | |
| b. 6-10 | |
| c. 11-20 | |
| d. 20+ providers | |